Refund policy

Upon receipt of your item please inspect the box for damages. Once you open your package inspect your unit, we test every unit before it leaves our facility, but sometimes units do arrive damaged or defective. We apologize for this inconvenience and ask that you contact us immediately. If a unit is damaged in shipping we must notify the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours to notify us.

Product returns will not be accepted by SpryLyfe Medical unless SpryLyfe's written authorization has been obtained in advance in the form of a Return Material Authorization (“RMA”) number, and the items are received by SpryLyfe in their original condition. The RMA number must be written on the documents enclosed and on the outside of the shipping box. All return shipments are to be paid by the Customer. Customer is granted a 30 day risk free trial period from date of invoice; subject to other conditions contained herein. During this period, Customer may return Product for full credit equal to the invoice price. Credit is not eligible for Product returned after 30 days from invoice date. Accessories are not eligible for a return for credit unless purchased and returned along with an eligible portable oxygen concentrator. This credit minus the processing fee will be paid once SpryLyfe receives the Product back and the Product has been inspected to confirm all components are returned. If there are missing components, a partial credit may be given. This may take up to 10 business days after receipt of Product at SpryLyfe's facilities.

The processing fee is $99 and will be deducted from your return credit. If you smoke with or around your oxygen concentrator, you may not return your concentrator for a full refund. If your unit has been used while smoking, or around smoke, we will return your device back to you and will not issue a refund. 

All returns require a return authorization. All returns have to be returned in original packaging. You are responsible to pay for return shipping costs. When returning the unit to us please insure the package for the full value. Contact us to receive a return authorization, 1-800-314-8225.

For all exchanges or refunds… we must first receive the original unit before we ship out an exchanged unit or issue a credit.

After 5 days, we apologize for any inconvenience, but we cannot refund or exchange your unit.

All items returned without a return authorization, including items returned to us for refusal delivery, are subject to the 25% restocking fee.

Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.

All new units come with a factory warranty. Warranty repairs can be handled by contacting us 1-800-314-8225.

The warranties hereunder are granted by SpryLyfe Medical only to the original Customer of the Products and are non-transferable. Customer’s original purchase receipt for the Products and proof of identity are required for the limited warranties hereunder to be effective. Customer agrees that the warranties provided by SpryLyfe with respect to the Product are subject to use of the Product in accordance with Product's instructions as provided and that failure to do so shall void the warranties.

SpryLyfe Medical's sole liability and Customer’s sole and exclusive remedy arising out of or relating to the Products, including for a breach of warranty, is limited to, at SpryLyfe Medical's sole option, repair or replacement of the Product or part thereof which is returned at Customer’s expense to SpryLyfel. This warranty shall apply only if Customer notifies SpryLyfe in writing of the defective Product promptly after the discovery of the defect and within the warranty period. Products may be returned only by Customer and only when accompanied by an RMA reference number issued by SpryLyfe. SrpyLyfe will not be responsible for any alleged breach of warranty for which SpryLyfe determines to have arisen from a cause not covered by this warranty. SpryLyfe shall make the final determination as to the existence and/or cause of any alleged defect.

The following is covered on the unit:

Portable Oxygen Concentrator = Lifetime

Other accessories (battery, carry bag, backpack, hip bag, cart, external battery charger, power supplies, and power cords) = 1 Year

Sieve Bed / Metal Column = 1 Year

Disposables (cannulas, filters, tubing) = No Warranty